At Tailored Renewables Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect the following types of personal data:
- Name, address, email address, and telephone number
- Details related to your property or service requirements
- Information you submit via our website forms or email
- Technical data such as IP address, browser type, and device usage (via cookies)
2. How We Use Your Information
We use your personal data to:
- Respond to your enquiries and provide quotations
- Deliver our services (e.g. installations, repairs, and maintenance)
- Manage appointments, billing, and customer support
- Improve our website and customer experience
- Meet legal or regulatory obligations
We do not sell or rent your personal data to third parties.
3. Sharing Your Information
We may share your data with:
- Trusted subcontractors and engineers involved in delivering our services
- Product manufacturers or suppliers (e.g. for warranty purposes)
- Legal, accounting, or regulatory bodies where required by law
All third parties are required to keep your data secure and use it only for specified purposes.
4. Data Security
We implement appropriate technical and organisational measures to protect your information. This includes secure systems, access controls, and staff confidentiality training.
5. Data Retention
We only keep your personal data for as long as necessary:
- To deliver our services and support
- To comply with legal, tax, and warranty requirements
- To resolve disputes or enforce our agreements
Once no longer needed, data is securely deleted or anonymised.
6. Your Rights
Under data protection laws, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion or restrict processing in certain situations
- Object to how your data is used
- Withdraw consent where consent was given
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at:
📧 info@tailoredrenewables.co.uk
7. Cookies
Our website uses cookies to enhance user experience and analyse site traffic. You can manage your cookie preferences through your browser settings.
For more details, see our Cookie Policy.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch:
Tailored Renewables Ltd
📧 info@tailoredrenewables.co.uk